Support Center

You will need a few things to start using Pandora for your business:

1. • Pandora for Business account exclusively through Mood Media (created during sign-up)
2. • Mood media player specifically configured for Pandora for Business (purchased with subscription during sign-up)
3. • Pandora.com account (if you don't already have one, you will be prompted to create one during the activation process of your Mood media player)
4. • Broadband connection with a wired (Ethernet) or Wi-Fi connection (Wi-Fi can be configured after initial hard-wired setup or with the Mood Controller app)
5. • Computer with Internet access for the activation process (must be connected to the same network as the Mood media player)
6. • Audio speakers and amplification equipment (Mood media player requires RCA audio input, see our product specs for more details)

Pandora for Business allows you to use Pandora music in a place of business. Pandora and Pandora One internet radio is for personal use only. If you are playing Pandora over loudspeakers at your business for your clients or customers, this is considered commercial use and is not permitted by Pandora's standard music licenses or Terms of Use.

When playing or performing music in public (like in your business) you must also adhere to US Copyright Law and obtain and pay for the proper music licensing. Whether it's a coffee shop, shoe store, medical office, hotel, spa, gym, hair salon, you name it -- a business must have the proper licenses to play music.

Mood Media has partnered with Pandora to deliver and license the Pandora service for business use.

For more information on Pandora's standard terms please visit: http://www.pandora.com/legal/

For more information about music licensing for businesses please visit: http://www.pandora.moodmedia.com/licensing

Yes, you will need a free Pandora account to use the Pandora for Business service. If you do not already have one, you will be prompted to create one during the activation process of your Mood media player. Or you can create one for free at www.pandora.com.

Your Pandora for Business account with Mood Media ensures that your business is properly licensed to play Pandora (for business use) through Mood Media's provided media player.

Through Mood Media's Manage Account area you can manage your business contact information, billing preferences and credit card information, subscription information, store location information, and more.

Your Pandora account (www.pandora.com) allows you to access and manage your Pandora stations. This can be the same account you use on your personal computer, mobile phone, TV, or car.

When you link your Pandora account with your media player during activation, you can play Pandora stations in your business through the media player without commercial interruptions.

The media player connects your computer and the Pandora for Business service with your soundsystem.

You sign up online here: http://www.pandora.moodmedia.com/sign-up/

Mood Media Corporation is a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers with a view to driving incremental sales at the point-of-purchase. Operating through its two principal divisions; In-Store Media and Retail Point-of-Purchase; Mood Media Corporation works with more than 800 retail chains in more than 40 countries throughout North America, Europe, Asia and Australia. Mood Media is the exclusive partner with Pandora to provide the fully licensed version of the service to businesses.

Yes, the music licenses that Mood Media provides cover the vast majority of all businesses to use Pandora for Business, with just a few exceptions. Mood Media standard music licenses are not for use for bowling, skating, choreographed or organized dancing (such as dancing in dance studios, ballrooms or discotheques), aerobic or other similar forms of entertainment or physical activity or where an admission is charged; any instructed health club classes; or as Music on Hold or in any other manner not specifically authorized herein.

If you have any questions of whether or not your business is covered please contact us or read our Terms of Service.

No, Pandora for Business is a month-to-month subscription with no minimum commitment period. Please note that a Mood Media player is required to be able to access Pandora for Business (this is included when you sign up).

Pandora for Business is currently only available for businesses located in the United States. Mood Media takes care of applicable copyright fees for your use of the Service as authorized by Mood Media's Terms of Service.

Yes, you can use your existing Pandora account. You can also create a new account specifically for your business. During the player activation process, you will be asked to provide a Pandora account or create a new one; you can decide at that time what will work best for you.

If you decide to create a new Pandora account you can always share a station with your new account so you have access to your favorite stations that you have already created and refined.

No, Pandora for Business is 100% ad-free and interruption-free.

A subscription consists of one media player and a recurring monthly subscription fee. Each media player has one Pandora output zone; this means you can play one Pandora station at a time from one player. Therefore, you need one (1) subscription for each different area of your business that requires a unique zone of music, including at least one (1) subscription for each location.

For example:

• If you have two (2) locations and each location needs music you will need two (2) subscriptions and two media players (one for each location). Each location can play the Pandora station of their choice.
• If you have only one (1) location but want different music to play in two different areas then you also need two (2) subscriptions and two media players.
• If you have one (1) location and want to play the same music throughout then you need one (1) subscription and one media player.

Yes, you can associate one Pandora account to multiple Mood Media players and those players will have access to the same stations. Please note that this does not mean that the exact same song will be playing at the exact same time in all locations; this simply means that music related to a given station will be played to create a consistent experience in all of your locations.

Yes, each location where you want to use Pandora for Business requires a Pandora for Business subscription and media player.

You also need a subscription and media player for each unique area or "zone" of a single location. For example, if you have a restaurant and want to have one Pandora station playing in dining area but want a different Pandora station playing in your bar area, you will need two subscriptions and two media players. Here are a few examples:

• 3 business locations = 3 subscriptions and 3 media players
• 1 location with 2 "zones" = 2 subscriptions and 2 media players
• 2 locations with 2 "zones" each = 4 subscriptions and 4 media players

Only one (1) Pandora account can be associated with each Mood media player.

Mood Media licenses do not cover other sources of music. Jukeboxes, karaoke, DJs, and live music require separate additional licensing from performance rights organizations. Visit pandora.moodmedia.com/licensing for more information.

No, Pandora for Business allows you unlimited listening hours when played via your Mood media player.

Yes. Mood Media has been working with businesses of all types and sizes for many years and has devices connecting via the Internet in tens of thousands of business locations. It is 100% secure and does not interfere with other network processes.

Your Mood media player receives all of its updates via the internet connection. No action is required on your part; all software/firmware updates occur automatically.

No. Pandora for Business is streaming and no music or content is stored on the media player.

Any standard amplifier with RCA inputs should be compatible with the Mood media player. The Mood media player comes with an RCA cable. For more information, you can view the ProFusion iO product specifications.

A wired broadband connection with consistent bandwidth of at least 150 Kbps (e.g. DSL or Cable Internet) is required for Pandora for Business. Dial-up and ISDN connections are not supported. Satellite Internet connections may not provide consistent playback, especially when a dial-up "upstream" connection is used. If you are not sure of the speed of your internet connection, you can test your connection speed at any of the following sites:

• http://www.speedtest.net
• http://www.dslreports.com/stest
• http://us.mcafee.com/root/speedometer

Need more information? Download our Network Requirements and send them to your Internet Service Provider (ISP).

IMPORTANT NOTE: The minimum bandwidths listed above are recommended for typical usage. If your internet connection is also seeing heavy usage from other activities (ex. credit card machines, cash registers, computers), additional bandwidth may be required.

Mood Media offers a 12-month warranty on all new media players for the Pandora for Business service. This 12-month period begins on the date the player is shipped. Mood Media will replace defective media players at no cost during this 12-month period.

Please note that the warranty does not cover: any equipment other than the Media Player; damage to the Media Player caused by the negligent or willful acts of you, your employees, agents or business invitees; theft; vandalism; water (or other liquids); fire; lightning; wind; snow; acts of God; or power surges.

If you believe your media player is defective, please contact Mood Media Customer Service at 800-929-5407 to troubleshoot your player. In many cases player issues can be resolved over the phone. If it is determined that the media player is defective, Mood Media will "advance replace" a new player and send you a Return Shipping label for you to return your defective player to Mood Media.

For more information on Mood Media's warranty, please refer to our Terms of Service.

Subscriptions: Because there is no long-term commitment, you can choose to end your Pandora for Business service at any time. Service will remain active until the end of the current billing cycle. No partial or prorated refunds are given.

Media Players: Pandora for Business media player returns are accepted within 30 days from the date the media player ships. Refunds for players returned in like-new, working condition will be given during this 30-day period only. Customer is responsible for return shipping of the player. Please contact Mood Media's Client Satisfaction at 800-929-5407 for refund authorization and instructions on returning your media player.

* Please note that these policies may vary based on certain circumstances or any pre-existing agreements with Mood Media.

If your business has more than 20 locations, please contact pandora@moodmedia.com for more information regarding Pandora for Business sign-up.

To update the payment method on a subscription with an active or with a past due status:

1. If needed, call your bank to fix the issue with a valid card.

2. Login to your account

3. Select My Payment Methods and add a new payment method on this screen.

Note: If you're status is past due and you want to use the same card you might need to reauthorize the that card for recurrent billing with your bank. In this case you do not need to enter the card again.

4. After adding a new payment method, navigate to My Subscriptions and click Change. Choose the payment method you would like to use and click Save.

5. Your payment will be charged to the new card on file. This may take up to 24 to 72 hours.

1) Login to My Account at pandora.moodmedia.com.
2) Select "My Subscriptions."
3) Click "Details" next to your subscription -- your payment history will be displayed at the bottom of the page.